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Terms & Conditions

1. General

1.1 These terms and conditions and the invoice represent the legal contract between you and us in relation to the sale and purchase of the goods mentioned on the invoice and no other terms and conditions shall apply.

2. Delivery and Carriage

2.1 Delivery of the goods is made at your premises, unless otherwise instructed.

2.2 We may deliver the goods in reasonable instalments; in which case you shall accept and pay for the goods in reasonable instalments. Each instalment is to be treated as a separate contract.

2.3 You shall pay our delivery charges in addition to the quoted item price, where applicable. Delivery charges are stated on the Price & Delivery list, and we reserve the right to change these charges, without prior notice.

2.4 You shall notify us in writing of any claim for non-delivery or damage to goods in transit within three (3) days of the date of the invoice for them. Our liability in respect of any such claim is limited at our option to replacement of the goods or refund of the price and does not extend to any indirect or consequential loss.

3. Price

3.1 All prices quoted in our Price & Delivery List, are exclusive of carriage and VAT. Any applicable carriage and VAT is payable by you in addition to the Contract price. The price list gives specific detail relating to qualification for free carriage. You agree and acknowledge that any price reductions offered by us to you are so given on the condition that you arrange for prompt payment of the goods in accordance with condition 4.

3.2 You shall pay our reasonable extra charges in respect of any special arrangements made at your request, in order to expedite delivery.

3.3 You shall be expected to pay any costs, expenses or liabilities, incurred by us, where you have given inadequate or inaccurate instructions.

4. Payment

4.1 We may invoice you for the goods together with any applicable carriage and VAT, when they or any instalment of them is despatched to you or to your order.

4.2 Payment in full for the price of the goods is due within thirty (30) days from the date of the invoice (the “Due Date”). No payment will be deemed to have been received until we have received cleared funds. Time for payment shall be of the essence.

4.3 In the event that you pay us by cheque and your bank does not honour such payment, we will charge you an administration fee of £100, which shall be added to your outstanding debt with us.

4.4 Regardless of any agreed credit terms all payments for goods supplied, whether or not invoiced, become immediately due if any of the events set out in conditions 6.3 (a) to (c) occurs.

4.5 If you fail to pay us any sums due pursuant to condition 4.2, you will be liable to pay interest to us on such sums from the Due Date at the annual rate of eight percent (8%) above the base lending rate from time to time of the Bank of England, accruing on a daily basis until payment is made, whether before or after any judgement.

4.6 Your failure to pay us in full for the goods within thirty (30) days of the Due Date will automatically invalidate any price reductions we offered you off our Price & Delivery List in relation to the goods. The Contract price will be automatically varied and you shall be liable for the full price of the goods as shown on the Price & Delivery List together with any interest accrued pursuant to condition 4.5.

5. Risk

The risk in the goods passes to you when the goods are delivered to you, or to your order. Where risk has so passed you will be responsible for insuring the goods.

6. Ownership

6.1 We retain absolute legal ownership of the goods until we have received payment in full (in cash or cleared funds) for (a) the goods and (b) any other goods or services that we have supplied to you.

6.2 Until such time, you agree that we may inspect the goods and may at any time repossess the goods(and any other goods in accordance with 6.1(b)) and for this purpose enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same.

6.3 Until such time as ownership of the goods has passed to you, you shall:

(a) hold the goods on a fiduciary basis as our bailee (b) store the goods at your premises separately from your own goods and those of any other person and labelled in a manner which makes them readily identifiable as our goods (c) not remove, deface or obscure any identifying mark or packaging on or relating to the goods and (d) maintain the goods in satisfactory condition and keep them insured on our behalf for their full price against all risks to our reasonable satisfaction.

6.4 If under any circumstances, (a) you do not pay any invoice of ours within 7 days after the due date or (b) the members of your company pass or call a meeting to pass a resolution for winding up, or if a petition for winding up, administration or bankruptcy is presented against you, or (c) you become subject to a winding up, administration or bankruptcy order, or to any distress or execution or receivership over any of your assets, then you shall cease at once to use any of our Goods not then paid for, and shall on demand return to us any of them remaining in your possession. On making such a demand we are entitled without incurring any liability to you, to either require you to deliver the Goods or to enter your premises or the premises of any third party where the Goods are stored and remove and resell such of our Goods as are found to be there.

6.5 Nothing in conditions 6.1, 6.2 or 6.3 gives you the right to return the Goods without our consent otherwise than in accordance with our returns policy as referred to in condition 9 below.

7. Force Majeure

Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist, and subject to condition 8.1 any agreed date or period for delivery shall be regarded as extended accordingly.

8. Suspension & Cancellation

8.1 If any period of suspension of deliveries under condition 7 lasts for more than three (3) months, either of us may cancel the Contract by written notice and without penalty.

8.2 If any payment is due to us from you under this or any other contract is in arrears, we may suspend further deliveries under any of those contracts, and if payment is not made within seven (7) days after we have served a demand in writing on you, referring to this term, we may cancel any of those contracts and re-sell the Goods concerned without incurring any liability to you. Your failure to comply with a demand for payment under this term is to be regarded as a repudiation of the contract, and we shall be entitled to damages accordingly.

9. Inspection of Goods and Returns Policy

9.1 You shall inspect the goods immediately on receipt thereof and shall within three (3) days give notice to us of any damage to the Goods and shall within five (5) days give notice to us in detail of any ground on which you allege that the Goods are not in accordance with their description or are defective. If you fail to give notice the Goods shall be conclusively presumed to be in all respects in accordance with the contract and free from any defect which would be apparent on reasonable examination of the Goods and you shall be deemed to have accepted the Goods accordingly. In the event that you establish to our reasonable satisfaction that the Goods are not in accordance with the contract, or are so defective, your sole remedy in respect of such non-accordance or defects shall be limited to the return of the good, and you shall subject to condition 9.7 below be accordingly credited.

9.2 We will have twenty one (21) days from receipt of notification from you under condition 9.1 above within which to inspect the relevant Goods which at our request will be immediately returned to us. If we accept the rejection such return of the Goods will be at (our) expense and subject to condition 9.7 below we will provide you with credit to the value of the relevant Goods. If we dispute your rejection of any Goods both parties hereby agree to negotiate in good faith to resolve the problem and failing agreement will jointly appoint a single suitably experienced arbitrator whose decision regarding the rejection will be final and binding on both parties.

9.3 Pursuant to condition 9.1 above, you may also only return Goods with our prior consent and your cost, which are unused, so long as they are fit to be returned to stock and are not made to order, tabbed, embroidered or personalised in any other way.

9.4 All Goods returned, must be returned in their original packaging, and any seals, tags or labels must be in place, as when the goods where originally despatched.

9.5 Any good returned in packaging that is not suitable, will not be credited, and any required rectification costs, to ensure that the stock is fit for sale will be charged to your account.

9.6 Subject to condition 9.7 below where faulty Goods are returned to us for replacement, we reserve the right to credit or refund their price instead of replacing them.

9.7 Where Goods are returned to us in accordance with these Conditions and we agree to credit you, subject to a restocking fee of twenty percent (20%) being charged to your account, and therefore, the maximum value of the credit payable by us to you will be eighty percent (80%) of the value of the Goods returned.

10. Limitations on Liability

10.1 We will refund or credit the price of faulty Goods, or replace them (at our option), but subject to condition 10.2 below, we will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent. 10.2 Nothing in these Conditions affects our liability for death or personal injury resulting from our own negligence.

11. Samples

Samples will be invoiced to you on despatch and will be credited in full provided they are returned to us at your cost, unused and within twenty (20) days of delivery. Otherwise the price, including any applicable carriage and VAT becomes payable in accordance with condition 4.2.

12. Set Off

You shall make all payments due under each contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court requiring an amount equal to such deduction to be paid by us to you.

13. General

13.1 The parties to this contract do not intend that any term hereof shall be enforceable by a third party (as defined in the Contracts (Right of Third Parties) Act 1999 (the “Act”) under the provisions of the Act.

13.2 These Conditions and each contract are governed by and are to be construed and interpreted exclusively in accordance with Northern Ireland Law, and both parties submit to the non-exclusive jurisdiction of the Northern Ireland Courts.

13.3 No variation of or amendment to these Conditions will bind either party unless made in writing and signed by both parties hereto.

13.4 Failure of either party to enforce or exercise , at any time or for any period, any term of these Conditions, does not constitute, and will not be construed as, a waiver of such term and shall not affect the right later to enforce such term or any other term herein contained.

13.5 If any provision contained in these Conditions or any part thereof (the “Offending Provision”) is declared or becomes unenforceable, invalid or illegal for any reason whatsoever including a decision by the competent domestic or European Courts, an Act of Parliament, European Union Legislation or any statutory or other bye-laws or regulations or any other requirements having the force of law the other provisions of these Conditions will remain in full force and effect as if these Conditions had been executed without the Offending Provision.

13.6 Provisions of these Conditions which either are expressed to survive its termination or from the nature or context it is contemplated that they are to survive such termination shall remain in full force and effect notwithstanding such termination.

13.7 Any approval or consent given under these Conditions will only be valid if given in writing by one of the approving party’s authorised representatives. Neither party will be entitled to claim nor will either party claim any money or other damages or remedy byway of set off, counterclaim, defence or in any other way based upon any claim or assertion or other that the other party has unreasonably withheld or unreasonably delayed any consent or approval required under these Conditions.

14. Online Shop Terms and Conditions

14.1 These terms and conditions relate to orders placed through the online shop and replaces any other terms and conditions stated, for goods and services ordered through our online shop here


15. Returns Policy

15.1 Cancelling Your Order If you Changed Your Mind

(a) If you have purchased the Goods as a consumer (i.e. wholly or mainly outside of your business, trade or profession), you can change your mind and cancel the contract between you and us for any reason within 14 days of when the Goods are delivered. If your Goods are split into multiple deliveries, you can change your mind at any time up to 14 days after the last delivery of Goods contained within a single order.

(b) You will not be able to change your mind and return any Goods that:
(c) were made to any specifications, instructions or designs submitted by you;
(d) were sealed for health protection or hygiene purposes, if you have unsealed them after receipt; and are identified as a non-returnable health protection item.
(e) became mixed inseparably with other items after their delivery; or
(f) you purchased in connection with your business, trade, profession or craft.

15.2 Cancelling Your Order Where We Have made an Error Or Changed Our Terms Or The Goods

You can also cancel your order if:
(a) we have made changes to the Goods or the Terms and Conditions to which you do not agree;
(b) we have told you about an error in the price or description of the Goods you have ordered and you do not wish to proceed;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days;
(d) there is a risk that supply of the Goods may be significantly delayed; or
(e) you have a legal right to cancel because of something we have done wrong.

(f) If you end the agreement for one of the reasons above, we will refund you any amounts that you have already paid to us in respect of those Goods, subject to any deductions as may be permitted or that may otherwise be allowed by law.

15.3 Cancelling Your Order If We Have Done Something Wrong 

(a) If the Goods are faulty, mis-described or not fit for purpose, and we are unable to repair or replace the Goods within a reasonable time, you may be able to cancel the contract and obtain a full refund.

15.4 How To Return Goods

(a)If you cancel your order, please email shop@tailoredimage.com where we will provide you with instructions for returning any Goods to us. You must return any Goods to us as soon as reasonably practicable and in any event within 14 days of notifying us that you would like to cancel your order.

(b) We will not charge you the costs of returning the Goods if you cancel the contract because:
(c) the Goods are faulty, mis-described or not fit for purpose and we are unable to repair or replace them within a reasonable time;
(d) we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside of our control; or

(f) Consumers will be responsible for returning goods at their own cost via a tracked courier service to ensure proof of return. If you cannot provide a proof of return we cannot guarantee a refund.

15.5 Refunds

(a) If you are entitled to reimbursement, we may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

(b) If you exercise your right to cancel the contract after your Goods have been delivered, you will be responsible to us for any diminished value of the Goods resulting from the unfair/unreasonable wear and tear of the Goods which is not necessary to establish the nature, characteristics and functioning of the Goods. We may make a deduction from any reimbursement you are entitled to from us for such loss in value of any Goods we supply.

(c) We will refund you through the payment method used by you to pay as soon as possible and in any event within 14 days of when we receive the returned Goods from you or you supply evidence of having sent back the Goods (whichever is earlier).

Last updated: 19 June 2020

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