Wednesday November 2, 2022

We are Hiring: Customer Service Representative

We are Hiring: Customer Service Representative

Tailored Image’s Contacts department is hiring a Customer Service Representative to assist with the development of our growing business and to ensure delivery of a professional level of service. The candidate will ideally have a history of Customer Service experience, Administration, Microsoft Outlook, and Excel skills, and the ability to work independently and with others as required.


  • Deal directly with customers either by telephone, electronically or face to face
  • Use of Freshdesk to manage customer queries and resolutions
  • Help customers use our online ordering portal and process orders
  • Ownership of queries and projects with timely responses provided
  • Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
  • Learn how to utilise our databases to improve customer satisfaction
  • Internal and external reporting
  • Oversight of operations to ensure client SLA’s are being achieved
  • Work with other departments to provide support and meet deadlines


  • Customer Service Representative experience or similar
  • Informative and friendly attitude
  • Demonstration of taking initiative and ownership
  • Ability to multi-task, prioritise, and manage time effectively
  • Strong attention to detail with problem solving skills
  • Able to work strongly in a team, or independently
  • Strong working knowledge of Microsoft Office Word and Excel
  • GCSEs (minimum of 4 at grade C or above, including Maths and English) or equivalent qualifications or experience

Please apply via CV to