Tailored Image’s Contracts department is hiring an Account Manager to assist with the development of our growing business and to ensure delivery of high levels of service. The candidate will have at least 3 years’ experience in Account Management, be skilled in Microsoft Outlook and Excel, and have experience of being the dedicated point of contact for their customers.
Closing date – 24th March 2023
Responsibilities
Serve as the main point of contact in all matters related to your customers concerns and needs, thus improving customer satisfaction
In conjunction with the Senior Commercial Contracts Manager, set annual revenue and margin targets for your accounts
Ensure all necessary endeavours are taken to achieve business and personal KPI’s and Objectives
In conjunction with the Planning and Forecasting Manager, forecast for your customer accounts
Provide Management Information to your customers
Internal and external reporting as and when required
Ensure all Customer SLA’s are achieved
Work with other departments to provide support and meet deadlines
Prepare for and lead regular customer review meetings
Maintain accurate customer records, keeping track of any contract updates and renewals
Be involved in contract extension proposals and re-tenders for your customers
Drive efficiencies and value add in your customer accounts
Schedule regular calls, meetings, and visits to your customers
Build and strengthen customer relationships to achieve long-term partnerships
Meet regularly with other departments to discuss progress and find new ways to improve the service provided to your customer
Ensure minutes are taken at all customer meetings and circulated to all involved.
Manage your dedicated Account Co-ordinator/Customer Service Representative, ensuring they are achieving their KPI’s and providing support when required.
Overarching responsibility to ensure customer queries on Freshdesk are answered within the set KPI per customer
Requirements
3 years professional experience in Account Management
Positive, can do attitude
Ability to multi-task, prioritise, and manage time effectively
Strong written and verbal communication skills
Excellent organisational skills and attention to detail, with problem solving skills
Able to work strongly independently and as part of a team
Strong working knowledge of Microsoft Office Word, Excel and Outlook
If you’re interested in joining this dynamic team, please send a CV and cover letter to peter.donnelly@tailoredimage.com no later than 5pm Friday 24th March 2023.
